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Alarm Response Enrollment/Update Form

Customer Information

Change Password

Alarm Response Call List

Use the button below to add additional contacts. Drag and drop contacts to order them. Contacts will be notified in order from left to right.

Add a Contact

Add/Edit Contact


(Check all that apply)

Responding Authorities *

Many responding authorities will request contact information (Names & Phone Numbers) when responding to an alarm. I give permission to the Federal Response Center to relay this contact information, when requested to do so by my Police/Fire Department.

Preferred Alarm Response Order

Use this section to designate the order of response for each type of alarm by dragging the responses into the correct order.


  • Dispatch Authorities (must always dispatch first on Commercial Fire)
  • Call Premise(delete)
  • Call Designated Call List(delete)

Holdup / Panic


Non-Emergency (Communication Failures, Power Failures, Device Troubles, etc.)

You must agree to the following statement to designate your preferences:

I understand that changing the alarm response steps will affect the way the FRC responds to my alarm signals and may result in a delay, or in some cases possibly even a forfeiture of appropriate response. By designating my own alarm response order, I am aware of, and accept the risks associated.

Additional Information